Shipping and Returns
We offer Free Delivery for all standard shipping both locally and overseas.
Your parcel will be sent via registered post with Singapore Post and will arrive within 3-5 working days, you will receive a notification via email once your parcel has been dispatched with a tracking number so you can monitor its progress.
We ship internationally using DHL. Transit times are estimated between 5-12 business days.You will receive a notification via email once your parcel has been dispatched with a tracking number so you can monitor its progress.
Please do be aware that international orders may incur taxes and duties applied by customs in the country where the order is delivered. Any duties and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your country’s taxes and duties we would recommend that you contact your local customs office directly.
Priority Shipping within Singapore and Overseas
If you need your Cotton House item urgently we will do all we can to fulfil your deadlines. We can arrange priority shipping but please email us prior to placing the order for potential additional charges.
We hope you love your Cotton House purchase however if you do change your mind please return the goods within 14 days of receipt for a full refund or exchange. We will of course refund or exchange any faulty or damaged products at any time. Please return the garments unworn, with tags attached to 11 Swanage Road, Singapore 437202. Please also fill out the returns form so we can take on board your comments and keep improving to your satisfaction. We will notify you by email once we have received the goods, please then allow 5 working days for your return to be processed. Return postage costs will be borne by the customer unless otherwise specified. We recommend returning items via trackable methods.